Climate: Soul of The Earth by Dennis Klocek

*Free Shipping (for orders over $250)

Free flat-rate shipping applies to orders with a value of over $250. This does not apply to nor does it include expedited shipping. This does not apply to Tree Paste orders.

Domestic Shipping (United States)

Orders are typically processed within 2–3 business days of receipt. During seasonal peaks or in times of high demand, processing times may extend slightly. We pack each order with care and intention, ensuring quality and integrity in every shipment.

• Shipping Carrier: Most orders are shipped via USPS Priority Mail or UPS Ground, depending on weight, destination, and product contents.
• Estimated Delivery Time: Once shipped, domestic orders usually arrive within 3–7 business days.
• Shipping Rates: Calculated at checkout based on package weight, destination, and shipping method selected.

We do not currently offer expedited or overnight shipping through the online store. If urgent delivery is needed, please contact us directly before placing your order.

International Shipping

At this time, international shipping is limited. If you are outside the United States and wish to place an order, please contact us at orders@jpibiodynamics.org to discuss availability, shipping estimates, and any import restrictions for your region.

Special Handling for Biodynamic Preparations

Certain products—such as biodynamic preparations—may require seasonal shipping windows or temperature-sensitive handling. To ensure the vitality of these living materials, we may:

• Delay shipment during extreme heat or cold;
• Recommend shipping methods based on your region and climate;
• Contact you before shipment if special timing or coordination is required.

We appreciate your understanding—living preparations demand respect for natural rhythms.

Order Tracking

Once your order is shipped, you will receive an email confirmation with a tracking number. Please allow 24–48 hours for tracking to update.

Shipping Errors or Damaged Goods

We strive to ensure every package arrives in excellent condition. If your order arrives damaged, incomplete, or incorrect, please notify us within 7 days of delivery. Email orders@jpibiodynamics.org with your name, order number, and a description of the issue. We will do our best to make it right.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or failure to claim the package, we will contact you. Additional shipping charges may apply to reship the order.

Questions?

For any shipping-related inquiries, please reach out to us at orders@jpibiodynamics.org or call us at (540) 745-7030. We're here to help.

We offer a Full Money Back Guarantee on all our preparation products when returned within 30 days. However, we must advise that all publication (books, DVDs, etc.) sales are final. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. Return shipping costs are your responsibility. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jpiadmin@jpibiodynamics.org.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jpiadmin@jpibiodynamics.org and send your item to: 652 Thompson Rd, Floyd, VA, 24091, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 652 Thompson Rd, Floyd, VA, 24091, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.